Troubleshooting

Installation Issues

Extension Not Installing

If the extension fails to install:

  • Verify Chrome version is 88 or later
  • Clear browser cache and cookies
  • Disable conflicting extensions
  • Try installing in incognito mode

Extension Not Showing Up

If you can't see the extension icon:

  • Click the puzzle piece icon in Chrome toolbar
  • Find FetchImage in the list and pin it
  • Try disabling and re-enabling the extension

Common Errors

Permission Errors

When encountering permission issues:

  • Check extension permissions in Chrome settings
  • Grant necessary permissions when prompted
  • Reset extension permissions if problems persist

Download Failures

If images fail to download:

  • Verify internet connection is stable
  • Check if download location is accessible
  • Ensure sufficient disk space
  • Try reducing parallel downloads

Image Detection Issues

When images aren't being detected:

  • Refresh the page
  • Check if images are dynamically loaded
  • Verify image URLs are accessible
  • Adjust filter settings

Performance Issues

Slow Operation

To improve performance:

  • Reduce number of parallel downloads
  • Clear extension cache
  • Disable unused features
  • Adjust memory limits in advanced settings

High Memory Usage

If the extension is using too much memory:

  • Reduce cache size in settings
  • Process fewer images at once
  • Close unused browser tabs
  • Restart the browser if needed

Compatibility

Browser Compatibility

FetchImage is compatible with:

  • Google Chrome 88+
  • Microsoft Edge 88+ (Chromium)
  • Brave Browser
  • Other Chromium-based browsers

Operating System Issues

System-specific troubleshooting:

  • Windows: Check antivirus settings
  • macOS: Verify download permissions
  • Linux: Check file system permissions

Known Issues

Current Limitations

  • Some dynamically loaded images may not be detected immediately
  • Certain websites may block image extraction
  • Maximum of 1000 images per page for performance reasons
  • SVG files may not preview correctly

Workarounds

Temporary solutions for known issues:

  • Refresh page after dynamic content loads
  • Use browser's developer tools to locate blocked images
  • Process large image sets in batches
  • Download SVGs individually for better reliability

Need More Help?

If you're still experiencing issues after trying these solutions, please visit our Support Page or Contact Us directly.